FAQs

To become a customer, you must be a registered business with Companies House (GOV.UK) and provide the necessary personal and company details. Once submitted, your account will go through a verification process, which may take up to 24 hours on business days.

Register an account to get started and access our wholesale offerings

Follow this link to start Register an Account

• Fill Out the Form: Enter all the required personal and business information. For the fastest approval, ensure the information provided matches your registration details with the UK Companies House.
  
• Submit Your Registration: Once the form is complete, submit it for approval.
  
• Set Up Your Password: After approval, you'll receive a confirmation email. Be sure to check your spam folder if you don't see it in your inbox. Follow the instructions in the email to set up your password.
  

Once your password is set, you're ready to start ordering!

We offer a comprehensive range of vape products, including e-liquids, vape kits, mods, tanks, coils, and accessories. Our products cater to vape shops all over the UK, ensuring a wide selection to meet your needs.

Yes, we have a minimum order value of £250. Orders below this amount cannot be processed.

Yes, we offer discounts on large orders. To discuss discount options, please contact us via email. We’ll be happy to assist you with your enquiry.

To stay updated on our latest products and promotions, subscribe to our newsletter. You can find the subscription box on the right side of the footer of the page.

We strive to fulfil and ship out as many orders as possible. To ensure your order is delivered the next day within most of the UK, please place your order by 3pm. Orders placed by 3pm on weekdays will be fulfilled and shipped the same day. Orders placed after 3pm will be processed and shipped the next business day. Orders placed over the weekend will be shipped on Monday.

Yes, you will receive a confirmation email right after placing your order. Additionally, once your order has been shipped, you’ll receive a second email containing the tracking number and a receipt for your records.

Absolutely! If you want us to pay extra attention to certain details—such as alternative colours or flavours, or if you’re looking for products that aren’t listed—you can leave a note on your order. Our packing team will ensure that every instruction is carefully followed.

If a product is unavailable after you've placed your order, we will contact you directly to discuss alternative options. If the alternatives do not meet your needs, a refund process is initiated immediately after the shipping of your remaining items is confirmed. This may cause a delay in the fulfilment of your order, but we will handle the process with minimal disruption.

If you can’t find a specific item on our website, please reach out to us via live chat or email. If the product is available but not listed, we will add it to our site or, if you’ve already placed an order, we can include it with your current order.

We prioritize fast and reliable delivery to ensure your orders arrive on time. We primarily use DPD Next-Day for shipping, which guarantees that your package will be delivered the next business day after dispatch.

We charge £10 for DPD Next Day delivery. However, if your order is over £300, we’ll cover the cost.

We offer DPD Next-Day delivery, which means that if you order today, your package will be delivered the very next business day. To ensure next-day delivery, please make sure your order is placed before our daily cutoff time.

Yes, you can track your order. Once your order is fulfilled, you will receive a tracking number and all delivery updates via email. Please check your spam folder in case our emails are redirected there. You can also track your delivery through our live chat for real-time updates.

Yes, we offer international shipping! To get specific details and see how we can assist with your needs, please contact us with your business address, the products you're interested in, and the quantities you require. We’ll be happy to provide all the information you need.

We accept returns within 30 days of purchase under the following conditions:

Eligible Returns: We accept returns in the following cases:

• If we made an error with your order.
  
• If the item has a manufacturing issue (does not need to have any physical damage).
  
• If the item is damaged upon arrival.
  

Sealed Items: All returned items must be in their original sealed packaging.

Disclaimer: Clearance, sale items or any other offers are not eligible for returns. Including any physical damage not caused by us or the courier.

Please ensure the item meets the above criteria and is returned within 30 days of purchase. Upon approval of your return, we offer two options:

• A discount code for the full amount of the returned item.
  
• A replacement of the damaged item.

If you need to initiate a return, please contact our customer service team, and we will assist you with the process.

To initiate a return, please contact us through our live chat. You’ll need to provide your receipt number (starting with "#KOV-"), the name of the item, the reason for the return, and pictures or videos showcasing the problem.

We cover the cost of shipping for all eligible returns. If you need to return an item due to an error on our part, a manufacturing issue, or damage, please contact our customer service team to initiate a return. We strive to make the return process as hassle-free as possible for you.

It takes between 1 to 2 business days to process a return request. After your return request is processed and approved, you will receive a prepaid return shipping label. We strive to handle all return requests promptly and will keep you updated throughout the process. Thank you for your patience.

You will receive your refund 2 to 3 business days after your return request has been approved. We aim to process all refunds promptly and will notify you once your refund has been issued.

If you receive a damaged shipment, please follow these steps:

• Do Not Open the Carton: Leave the carton sealed.
  
• Take Pictures or Videos: Capture clear photos or videos of the damaged carton(s), including the shipping labels.
  
• Contact Us Through Live Chat: Provide your receipt number (starting with "#KOV-") and share with our customer team all the information.
  
• Wait for Approval: Once we receive your email, we will review the information and get back to you with the next steps.

We will process your request promptly and keep you updated throughout the process. Thank you for your cooperation.