FAQs

We supply registered UK businesses only. Apply for a trade account with your personal and company details. We check every application, including against Companies House, and normally approve accounts within 24 hours on working days.

Apply for a trade account

1. Fill in the form: enter your personal and business details. For the fastest approval, make sure they match your Companies House record.
2. Submit it: we review your application.
3. Log in: once approved, you'll get a confirmation email (check your spam folder). To log in, enter your email address and the one-time code we email you. There is no password to remember.

Trade prices are shown only to approved accounts. Log in to see them. If your account is still awaiting approval, you'll see prices and can order as soon as it's approved.

Over 600 lines: pod kits, prefilled pod kits and prefilled pods, nic salts, shortfills, coils, tanks, batteries and chargers, nicotine pouches and accessories. We are the Main UK HIGO Distributor, and all products meet UK TPD requirements.

Yes, the minimum order value is £250. Orders below this cannot be processed.

Yes, many products have volume pricing: the more units you order, the less you pay per unit. You'll see the price tiers when you're logged in, including in each product's Quick Order popup. For large or regular orders, message us on WhatsApp (+44 7917 379329) or use our contact form to discuss pricing.

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Since 1 October 2026, Vaping Products Duty applies to all vaping liquids at £2.20 per 10ml, with or without nicotine. Where it applies, it is included in our prices. For what it means for your shop, read our Vaping Products Duty guide for retailers.

We follow every change in the law closely and are currently in the transition period. We are selling our remaining unstamped stock, produced or imported before 1 October 2026, which can legally be sold until 31 March 2027, while we move over to duty-stamped products. From 1 April 2027, every liable product we supply will carry a UK vaping duty stamp.

Orders placed by 3pm, Monday to Friday, are dispatched the same day for next-day delivery to most of the UK. Orders placed after 3pm are dispatched the next working day, and weekend orders on Monday.

Quick Order lets approved customers order from one list:

• Search by product, brand, flavour or SKU, or use the quick-access shortcuts for brands and device ranges.
• Open a product with QUICK ORDER to see every flavour and strength, with its volume pricing tiers.
• Enter quantities for as many options as you need and click Add selected to cart.
• Previous orders lets you repeat a past order or download its invoices.

New to it? Take the How it works guided tour: it opens the Quick Order page and walks you through each step.

Yes, in two ways:

1. On the Quick Order page, click Previous orders.
2. Or go to your account page and, next to Orders, click Download invoices.

In the window that opens, you can repeat a past order in one click, or review it and change the quantities before adding it to your cart.

1. Log in and go to your account page.
2. Next to Orders, click Download invoices.
3. In the window that opens, download the invoice for any order, or select several and download them together as a ZIP file.

Can't find an invoice? Message us on WhatsApp (+44 7917 379329).

We accept Visa, Mastercard and Maestro at checkout. We also accept bank transfer: to pay this way, message us on WhatsApp (+44 7917 379329) or use our contact form and we'll send you the details.

Yes. You'll get a confirmation email straight after ordering, and a second email with your DPD tracking number once the order is dispatched.

Yes. Leave a note on your order, for example alternative flavours or colours, or a product you can't find on the site, and our packing team will follow it.

We'll contact you to agree an alternative. If none suits you, we remove the product, refund it and update your invoice before your order is dispatched.

Ask us on live chat or WhatsApp (+44 7917 379329). If we can get it, we'll add it to the site or include it with your order.

We use DPD Next Day, delivered on the next working day after dispatch.

£10 for orders from £250 to £299.99, and free on orders of £300 or more.

Yes. For orders dispatched on a Friday, choose DPD Saturday Delivery (+£10) at checkout. It is not currently available for Scottish addresses.

Yes. We email your DPD tracking number when the order is dispatched (check your spam folder). You can also ask us for an update on live chat or WhatsApp (+44 7917 379329).

Not at checkout. For export enquiries, message us on WhatsApp (+44 7917 379329) or use our contact form with your business address and the products and quantities you need.

See our Shipping Policy.

• Damaged deliveries, missing items and incorrect products: within 48 hours of delivery.
• Faulty products: as soon as reasonably possible after you discover the fault.

Message us on WhatsApp (+44 7917 379329) or use our contact form with your order number (it starts with #LEG-), the product, the quantity affected and photos or videos of the issue. We review it and, if a return is needed, send you an RMA number with return instructions. Please don't send anything back without one.

We send the correct or missing products within 24 hours of your report, or within a time agreed with you. For incorrect items, we also arrange a DPD collection.

1. Don't open the carton.
2. Photograph or film the damage, including the shipping label.
3. Message us on WhatsApp (+44 7917 379329) or use our contact form with your order number.
4. We arrange a DPD collection to return it to us.

We do. We book a DPD collection from your delivery address on a day agreed with you. Just pack the items, if needed, and wait for the driver.

We agree the resolution with you: a refund of the amount paid for the affected product, a replacement of the same product, or a credit note on your trade account for future orders.

Change-of-mind returns, over-ordered stock, clearance and sale items, and opened consumables, unless the item is incorrect, faulty or was damaged before delivery. Full details are in our Returns Policy.

No, we are closed on England bank holidays. Orders placed on a bank holiday are dispatched on the next working day. Over Christmas we are closed on 25, 26 and 28 December 2026 and 1 January 2027.

No, we stay open. During holiday periods we may work with reduced staff and move the cut-off to 1pm. We announce any change on the website in advance and still try to dispatch later orders the same day, but can't guarantee it.